Return and Refund Policy
Returns
Items may be returned within 30 days of the ship date and must be returned in the same condition they were received. If, you wish to return an item, please email us and let us know prior to sending the merchandise back. In most cases the customer is responsible for the cost of the return shipping. For merchandise being returned, credit will be given for the amount of the order less the ACTUAL shipping cost. For exchanges the customer would be responsible for the ACTUAL shipping cost from Luckey Creationz back to the customer. Please include a note with the return with your name, phone number, and reason for returning the item. SPECIAL ORDERS MAY NOT BE RETURNED. Returned products may be charged a 20% restocking fee. Items should be returned to: Luckey Creationz 25540 Wedmore Dr.Moreno Valley, Ca. 92553
Refunds
Refunds will be given for returned merchandise only if authorization was approved. Refunds will not be given for damaged or used merchandise.
Damages
If there is damage to the package noticed during receipt of the order, please inspect the items with the carrier driver. Have the driver note the damage. Email us to let us know of the damaged products so we can get your replacements out to you. Keep the damaged items for at least five business days in case there is an inspection needed by the carrier.
